burned by a company

You ever have a really horrible shopping experience with a company that makes you never want to shop there again no matter how much you love the product? Yea, same here.

Here's mine.

I love body scrubs. Philosophy is my favorite, but Sephora doesn't ship to APO addresses so I have expanded my choice of body products. I have tried Isle of Eden products in the past thanks to a friend and have loved them. IOE ships to APO addresses so I decided to give it a try. Lots of variety with some interesting sounding scents. A couple of days after moving to Germany, I placed a decent-sized order for several body scrubs. On July 14th, I received an email saying that my order was complete and ready to ship out. At this point, I had already learned that packages addressed to me were getting sent back, so I emailed the company and asked them to address it to TLS. I was told this was not a problem. Over a month later, I still had not received the package. I also did not receive any confirmation that it had ever shipped. I emailed the company again and asked about it. It took several tries to finally get  response from the company. When I finally did get a response, the woman who emailed me back said that she did not know if the package was addressed to me or to TLS and had no way of checking. I told her that if it was sent to me, she would have received it back by then. Her response was that all of IOE's returned mail gets sent to a PO Box and she had not received anything but that the PO Box does not get checked often and someone would not be checking it for at least another week. Huh? Interesting way of doing business. She offered to remake the scrubs and resend them to me. Several weeks later, I once again have no confirmation saying that anything was shipped. At this point, it is very clear to me that nearly 3 months later, I am just never going to see the scrubs I ordered or the money that I paid for them. (I paid via paypal.) The only email that I did receive was a mass email from the company saying that IOE redid its site and that I would have to recreate an account with them since all account information was not saved. Once again, huh?

Right now I am feeling annoyed and taken advantage of. I am also looking for more reputable places to shop from since I clearly will never be ordering from Isle of Eden ever again or recommending them to my friends. (It's a shame too, because as far as products go, theirs were fantastic.) Thank goodness that Not Soap, Radio ships to APO addresses and I have had nothing but good experiences with them.